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BriteWare Consulting

Policies and Procedures

Effective 11/20/2007

 GENERAL PROVISIONS

 1.    All Provisions and/or policies may be amended upon vote from

           owners.

(a)     BriteWare Consulting, LLC, hereinafter known also as BWC, reserves the

           right to modify or alter its warranty and/or return policies at any time,

           without notice to customer.

(b)   Up to date policies and procedures will be posted,

 i.       On the back of all invoices effective Monday, November 20^th, 2007.

 ii.     At http://www.britewareconsulting.com/policies.htm

 2.    Percentage of owners share/interest in the company determines

           weight of vote.

 3.    All appointments must be made twenty-four(24) hours in advance.

(a)    If same day service is desired/needed then SEE EMERGENCY SERVICE

          CLAUSE.

(b)   General Provision 3.a only applies when appointment book and/or

          schedule is full and will or could constitute a conflict with the client

          who has priority on schedule and must have service interruption due to

          conflicting emergency service.

 4.    SMALL CORPORATE ENTITIES COMPATABILITY

(a)    Has more than one office/branch

 i.     If work/job entails connecting two(2) or more locations virtually and/or

           digitally, then contact BriteNet Engineering or BriteNet Management.

(b)   Computers are less than or equal to ten(10).

(c)    No central/main server of any sort, this includes, and is not limited to:

         HTTP, FTP, NTP, DNS, SMB, NFS, NIS.

(d)   RJ-45 based residential gateway/switches/routers, Ad-Hoc Wi-Fi

         Gateways/Access Points, and RJ-45 switches/hubs only.

(e)    Website maintenance and/or third party service providers.

 5.    HOME/HOME OFFICE

(a)    See Provision 4.b.

(b)   See Provision 4.c.

(c)    See Provision 4.d.

(d)   See Provision 4.a.i.

(e)    See Provision 4.e.

 6.    EMERGENCY SERVICE

(a)    Emergency service fee will incur a charge of no more than thrice the

          standard rate of the corpus per standard work hour. SEE SECTION 7.a

(b)   While on situs, if work is completed within the time span of an hour, one

          standard work hour will incur to the client.

 i.       It is up to the discretion of the technician to determine price within

            the Emergency service guidelines, but may charge no less than

            twice the going rate.  

(c)    On-site/Travel expenditure will incur a fee of no more than thrice the

              standard rate of the corpus

 i.       Corporate office has full discretionary approval/control over rate

 ii.      Client may contact corporate to negotiate amount

 7.    STANDARD FEES, CHARGES, AND TERMS OF SERVICE

(a)     $65.00 per standard work hour

 i.       Standard work hour is defined as sixty(60) minutes.

 ii.      A vote must take place to increase fees and/or charges.

 iii.     Section 7.a.ii applies to SECTION 7 en toto.

 iv.    Remote Technical Support is billed at the Standard Work Hour rate,

            billable in thirty(30) minute increments.

 v.      Telephone Technical Support is billed at the rate of two(2) times the

            rate of a Standard Work Hour, billable in fifteen(15) minute

            increments.

(b)   A $40.00 one time fee will be charged for on-site/travel

 i.       A distance of no more than thirty(30) miles.

 ii.     $0.50 will be added for each additional mile.

 iii.    One Time refers to each or separate job.

 iv.   Section 7.b will not exceed $60.00 unless SECTION 6.c is invoked.

(c)    Service Contracts

 i.       Discount standard work hour by 25%.

 ii.     Twenty(20) hours must be pre-purchased at discounted rate to be

              eligible.

 iii.    Includes ten(10) free on-site visits.

 iv.   Good for twelve(12) consecutive months from time of purchase.

 v.     Can be assigned or sold to a third party, and is non-refundable.

(d)   Checks

i.      Dishonored checks are subject to a twenty-five dollar($25) handling fee, per ORS 30.701(6).

ii.    Statutory damages created by dishonored checks shall be subject to action of a minimum fee of $100.00, but not more than thrice, the amount of the check, not exceeding more than $500 above the original amount of the check, per ORS 30.701(1).

iii.   Checks are accepted with current address printed on the check, a phone number, a Government-issued I.D. card, and a written record of said ID #, Issuing State, Date of Birth, and ID Expiration Date on the check.

iv. Out-of-state checks will only be accepted by an acting agent of the

            corpus, upon the authorization of the accounts manager.

(e)    Billing and Invoices

i.         Payment for On-Site Services are due upon completion, unless 

             SECTION 6.e.ii is invoked.

ii.       Payment for Corporate On-Site Services will be billed within seven(7)

             days of completion, and are due within fifteen(15) days of

             original invoice.

iii.      Customers making payments On-Site will be issued a copy of the

             invoice with payment status written on it. Sales receipt will be

             mailed to Customer within five(5) business days, unless SECTION

             6.e.iv is invoked.

iv.     Customers making payments via check will be issued sales receipt

            within five(5) business days of the check clearing, allowing up to

            seven(7) days for funds to clear.

v.       Payments billed, and not received within thirty(30) days of invoice,

            will be subject to a late payment fee of $35.00, or nine(9) percent

            of the total amount of invoice, whichever is greater.

vi.     Late payment fees defined in SECTION 6.e.v will apply to subsequent

           late payments to the maximum amount allowed by law.

vii.    Payment for Remote and Telephone Technical Support Services will

          be billed a deposit of the minimum service charge via Visa,

          MasterCard, American Express, Discover, or PayPal immediately

          PRIOR to the services rendered, unless SECTION 7.e.ii is invoked.

          The remaining balance will be billed upon completion of services.

(f)     Appointment Cancellation

i.    All scheduled appointments that the Customer can not keep must be cancelled at least twenty-four(24) hours prior to the appointment, or a fee of one half(1/2) of what the minimum On-Site charge would have been, will be billed.

            (g)  Minimum Service Charges

                  i.    Minimum On-Site Service Call is one(1) Standard Work Hour, defined in SECTION 7.a, plus one(1) On-Site Travel Charge, defined in SECTION 7.b.

                  ii.    Minimum Remote Service Charge is thirty(30) minutes, rate defined in

                        SECTION 7.a.iv.

                  iii.   Minimum Telephone Technical Support Service Charge is fifteen(15) minutes, rate

                        defined in SECTION 7.a.v.

 8.    WARRANTIES

(a)    Work/labor is warrantied for thirty(30) days.

(b)   Parts are not warrantied by the corpus

 i.       If a part(s) is/are defective, client must contact manufacturer for Return Material Authorization.

 ii.     If part(s) become defective within the 30 day guideline SEE SECTION 8.a, an agent of the corpus will remove the defective part for the client SECTION 8.b.i still applies.

 iii.    An agent of the corpus, or any authorized representative, will not ship any merchandise/defective parts for a client.

 iv.   Damages for loss of data or software restoration.

 v.     Service by any other service center.

 vi.   Failure to provide the proper installation environment.

 vii.     Peripherals not purchased from BriteWare Consulting, LLC, or unauthorized attachments.

 viii.   Disasters such as floods, fires, winds, earthquakes or lightning.

 ix.   Any other type of abuse, misuse, physical damage or neglect.

 x.     Or where the serial number or rating label has been removed, defaced or altered.

 9.    REFUNDS

(a)    Are at the discretion of the corpus and acting agents.

(b)   No refunds are allowed after 7 days from the date of purchase.

(c)    Opened and non-defective items are subject to a 20% restocking fee on any return or exchange.

(d)   Original receipt required for any return, refund or exchange.

(e)    All items returned or exchanged must be in a “like new” condition with original box, packaging materials, contents, manuals, and accessories.

 i.       Missing or damaged items are subject to a special handling fee.

(f)     BriteWare Consulting, LLC reserves the right to charge a restocking fee to any customer up to 45% due to excessive returns.

 i.       The definition “excessive” is at sole discretion of any acting agent of the corpus.

 10. REPAIR SERVICES

(a)    When Customers authorize BriteWare Consulting, LLC to perform repair and/or upgrade service on their computers systems, they should assume all liability and responsibility caused by any service. Customers should also understand the following may occur:

 i.       Any upgrade, repair and/or service may void the original manufacturer's warranty.

 ii.     BWC is not responsible for any software issues.

 iii.    BWC is not liable of responsible for any and all computer(s) and/or parts left after ninety(90) days of written days of written notice of completion of the service, repair and/or upgrade.

 iv.   If Customer has service, repair and/or upgrade balance due or is unpaid, the serviced computer(s) and/or parts shall become the property of BWC after ninety(90) days of written notice.

 v.     BWC does not guarantee the integrity or validity of any data transfers.

 vi.   Customers should back up all the data which are stored in their computers before they are sent/released to BWC for service.

(b)   Under no circumstances is BWC responsible for any incidental or consequential damages which may occur during use of the item purchased from BWC, or as a result of the product’s failure or performance.

 i.       In all cases, Customer's sole remedy for a product failure is limited to a replacement product or, at BWC's discretion,

 ii.     A refund not to exceed the original purchase price of item.

(c)    Except, and to the extent expressly set forth above, there are no warranties, expressed or implied, including but not limited to,

 i.       Any warranties of merchantability or fitness for a particular purpose and BWC expressly disclaims all warranties not stated herein.

 ii.     Some states or provinces do not allow the exclusion of implied warranties or limitations on how long and implied warranty will last. There for the above limitation or exclusion may not apply to you.

 iii.    This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

 11. GENERAL TERMS OF SALE

(a)    Inspection of Product upon Receipt

 i.       You must examine the product and accessories when you receive them.

(b)   Shipment and Title

 i.       BWC will arrange to ship the Product and Accessories to your address, per your request.

 ii.     Title to the Product and Accessories passes to you upon delivery from the carrier, and the risk of loss passes to you upon delivery.

Definitions:

l        Small Corporate Entity/Home Office: Less than 10 computers en toto, no central servers.

l        VPN: Virtual Private Networking

l        BWC: BriteWare Consulting, LLC